Your status - By placing an order through this website as a Consumer, you warrant to us that:
- You are legally capable of entering into binding contracts;
- You are at least 18 years old, or have parental consent
Goods - To avoid confusion, a reference to "goods" in these terms and conditions includes all stock sold through the website.
The order process - You can only place an order through us once you have successfully registered an online account.
- We reserve the right to refuse registration of an account at any time.
- Before you submit an order (by clicking the go to checkout button) you will have an opportunity to identify and correct any input errors in your order.
- After you submit an order we will give you an Order Reference Number and we will give you details of the goods you have ordered. We will send the same details to you in an email to the email address you provided when you registered an account with us. This email will be an acceptance of your order. Our acceptance of this order will bring into existence a legally binding contract between us.
- The price payable for goods that you order are as set out in our website (except in cases of obvious error) and are in UK pounds.
- You will be required to pay extra for delivery at the rates set out.
- The total cost of your order will be the price of the goods you order, plus any applicable delivery charge. All these will be set out clearly in your Cart (as such term is used in this website) before you submit your order.
- We try and ensure that at all times the information and prices on our website are accurate and up to date, however, errors can occur.
Delivery / Collection
- We will deliver the goods ordered by you to the address registered against your account at the time you make your order by using the courier service.
- Unless stated otherwise, where ordered goods are in stock they are delivered within 5 working days (i.e. Monday to Friday inclusive, but excluding English bank holidays) from the time we accept your order.
- Orders not collected and paid for within 7 days of the order will be cancelled.
Return of faulty goods
- In the unlikely event of a fault with your goods please contact us through the website.
- We will discuss the alleged fault with you and ask for photographic evidence. If your goods need to be returned to us, we will give you further instructions. Please also enclose with the return package a written description of the alleged fault in the goods. The return to us of the allegedly faulty goods will be at your own cost and risk.
- Once received a replacement will be sent out to you.